Help Us Improve Our Network

Call the Number on the Station

If a charging station isn’t working as expected, we understand this can be frustrating. While MobilityPlus isn’t always the operator, many stations have a service line available on-site. We recommend calling that number first to reach the responsible operator directly, who can act quickly. If this doesn’t resolve the issue, feel free to let us know, so we can work together to find a solution.

Let Us Know!

Our app is generally accurate, but there may be times when a charging station appears available while it’s actually occupied. If you encounter this, we would greatly appreciate you letting us know. Please note the exact location and charging station ID so we can contact the operator and take further steps to resolve this issue. Your feedback helps us optimize our app and service.

Occasionally, a charging station may not immediately recognize a charging card or starting a session through the app may not go smoothly. In that cases: try testing your card at another station or check your internet connection. If this doesn’t resolve the issue, please reach out to us so we can work with the operator to identify the cause of the problem.

Sometimes a charging session doesn’t end when you unplug which can keep a station occupied longer than necessary. If this occurs, call the number on the station or contact us directly. Together we’ll ensure the station is made available for other EV drivers as soon as possible.

Fast chargers are designed for quick sessions but sometimes charging may be slower than expected. This could be due to the vehicle’s condition or the site’s energy supply. If you encounter this, please share the location details with us so we can investigate any underlying issues and relay them to the operator.