At MobilityPlus, customer satisfaction is our priority, and our support team is always prepared to provide fast and efficient assistance to our clients. Whether it’s technical questions about charging stations, inquiries about our services, or other issues, we ensure that our customers receive prompt assistance.
Mobile Support: Always Available
Our support team is available around the clock via a dedicated phone line, especially for on-site technical assistance. With a team of 12 trained professionals, we ensure every issue is addressed fast and professionally. Our team has access to helpful tools and resources to provide the best support possible. Regular quality sessions enable us to continuously improve our service.
Our team is happy to assist if charging doesn’t go as expected. They verify if your card is functioning and address any technical issues with the charging station. When a detailed technical analysis or on-site intervention is needed, they coordinate with the relevant teams, so you don’t have to. This approach allows us to resolve 75% of incoming calls immediately.
Fast and Efficient Online Solutions
Customers can also easily reach us through a contact form on our website. This directs their questions to the appropriate department, or gives useful information that enables them to proceed independently. Our customers are highly satisfied, 82.4% rates the assistance received as positive, and we provide immediate solutions to 79.4% of inquiries. Weekly meetings ensure we continue improving our service.
Messaging: Instant Responses to All Your Questions
Through our chat channels, our chatbot Mobi and WhatsApp, we aim to deliver fast and efficient service. On average, customers receive a response within 1.6 minutes. An impressive 93.4% of our customers expressed satisfaction with the help they received through chat.
This is how our team ensures that every customer receives the attention and assistance they deserve—quickly, helpfully, and always focused on quality.
mmediate Help with Mobi, Our Digital Assistant
Our digital assistant "Mobi" provides quick answers to frequently asked questions. Mobi searches our extensive FAQ to assist customers instantly and, when necessary, connects them with a support agent for further assistance.
WhatsApp: Personal Assistance for Urgent Questions
For urgent inquiries, customers can reach us via WhatsApp during office hours.
Always Up-to-Date through Training and Collaboration
Our support team holds daily meetings to resolve issues quickly. Through daily stand-ups and collaboration with other departments, we are able to respond swiftly and communicate consistently.
At MobilityPlus, we are constantly striving to further improve our customer satisfaction. Our customer support team is more than just a helpdesk; it’s an essential link in our customers' success.